Refund Policy

At MultiBuy, customer satisfaction is important to us. Our refund policy is designed to be fair and transparent.

• Refunds are applicable only for products that are approved for return as per our return policy.

• Once the returned product is received and inspected, the refund will be initiated.

• Refunds will be processed only to the original prepaid payment method used at the time of purchase.

• The refund amount will reflect the actual product value paid, excluding any non-refundable charges, if applicable.

• Refund processing may take 5–7 business days after successful quality inspection, depending on your bank or payment provider.

Non-Refundable Cases

• Products returned after the 5-day return window.

• Items that are used, washed, damaged, or altered by the customer.

• Products returned without original tags or packaging.

• Orders placed incorrectly by the customer (size, color, or design mismatch).

For any refund-related queries, please contact our customer support with your order ID and return request details.